We have a 15-day refund policy, which means you have 15 days after receiving your item to request a refund.
All sales are final, unless there was a product defect or shipping issue on our part. To be eligible for a refund, your item must be in the same condition in which you received it, unwashed & unused. We require photos of your item to determine eligibility for a refund. You’ll also need the receipt or proof of purchase.
To start a refund, you can contact us at firstname.lastname@example.org. If your refund is accepted, we’ll issue a refund to the method in which you paid. We will provide further instructions regarding where to ship your item.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
What happens if my product doesn't arrive?
We quote no more than the following transit times for our shipments:
USA: 12 business days in transit
Canada: 21 business days in transit
International: 30 business days in transit
If your product doesn't arrive within the specified time frame, you are eligible for a refund or a complimentary replacement. Please note, we can only issue refunds and replacements if you contact us within 15 days of your expected delivery date.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Can I change or cancel my order?
You may contact us via email at email@example.com to request a cancellation to your order. Please be advised we can only cancel your order if it has not been processed or shipped. We make all of our blankets to order. If we have begun weaving your blanket, we are not able to cancel your order free of charge. Please note: you have 24 hours from the time in which your order was placed to make an order modification.
Please make sure you enter your shipping address correctly! If you enter the wrong shipping address, and do not correct it within 24 hours of placing your order, we are not able to offer a refund.
Can I get a refund if my order doesn't arrive in time for a birthday or a holiday like Christmas?
We can only offer refunds on orders that exceed our quoted shipping times (12 to 30 business days depending on the location). We are a small business and weave each piece uniquely to order and ask that you please plan accordingly depending on your specific needs and deadlines. Please visit our shipping info page for a full list of transit and production times.