Refund Policy

All sales are final, unless there was a product defect or shipping issue on our part. As we weave each of our pieces to order, we regret to inform you that we are unable to provide refunds or accept returns unless there is a product defect or a shipping issue.

We have a 15-day refund policy, which means you have 15 days after receiving your item to request a refund. 

To be eligible for a refund, your item must be in the same condition in which you received it, unwashed & unused. We require photos of your item to determine eligibility for a refund. You’ll also need the receipt or proof of purchase. 

To start a refund, you can contact us at If your refund is accepted, we’ll issue a refund to the method in which you paid. We will provide further instructions regarding where to ship your item. 

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What happens if my product doesn't arrive?

We quote no more than the following transit times for our shipments:

USA: 12 business days in transit 

Canada: 21 business days in transit

International: 30 business days in transit

If your product doesn't arrive within the specified time frame, you are eligible for a refund or a complimentary replacement. Please note, we can only issue refunds and replacements if you contact us within 15 days of your expected delivery date. 

Damages and issues 
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Can I change or cancel my order?

You may contact us via email at to request a cancellation to your order. Please be advised we can only cancel your order if it has not been processed or shipped. We make all of our blankets to order. If we have begun weaving your blanket, we are not able to cancel your order free of charge. Please note: you have 24 hours from the time in which your order was placed to make an order modification. 

Please make sure you enter your shipping address correctly! If you enter the wrong shipping address, and do not correct it within 24 hours of placing your order, we are not able to offer a refund.  

Can I get a refund if my order doesn't arrive in time for a birthday or a holiday like Christmas?

We can only offer refunds on orders that exceed our quoted shipping times (12 to 30 business days depending on the location). We are a small business and weave each piece uniquely to order and ask that you please plan accordingly depending on your specific needs and deadlines. Please visit our shipping info page for a full list of transit and production times. 

Your rugs are expensive, what happens if I am not happy with my order?

As we hand-weave each of these pieces, we regret to inform you that we are unable to provide refunds or accept returns unless there is a product defect or a shipping issue. We understand the investment involved in purchasing these rugs, which is why we're happy to offer the option of weaving a sample for you first. This way, you can have a better sense of the fabric and colors before committing to the full piece. Your satisfaction is important to us, and we want to ensure you're completely comfortable with your purchase decision.