FREE SHIPPING AVAILABLE ON ALL ORDERS OVER $100!
We weave each piece uniquely to order. Pieces can be in production for up to 6 business days. Please review our transit times below and plan your shopping accordingly.
We are always available via our support email to help track your item & do our very best to get your goods to you as quickly as possible. We appreciate your patience very much!
Shipping Days: Orders are usually shipped weekdays with the exception of public holidays.
Order Addresses: Orders are sent to the delivery address submitted with your order. Please ensure this address is correct, as shipping charges for the return of the parcel and resending a new item will be charged to you.
Order Tracking: All orders are assigned a tracking ID. Your parcel can be tracked to the point of delivery. In some International countries, it may not be possible to track your parcel past the point of exit as the postal provider in your country may not provide this as a service.
- Countries: We offer free shipping (on all orders over $100) worldwide.
- Other Charges: You may be required to pay duties, taxes or other customs charges on your order when received in your country. We are not responsible for those fees and these will be payable by you. The customer is responsible for any customs-related inquiries communicated to them by their local authorities.
What happens if my product doesn't arrive?
We quote no more than the following transit times for our free standard shipments:
USA: 12 business days in transit
Canada: 21 business days in transit
International: 30 business days in transit
More info on expedited ship methods can be found below.
If your product doesn't arrive within the specified time frame, you are eligible for a refund or a complimentary replacement. Please note, we can only issue refunds and replacements if you contact us within 15 days of your expected delivery date.
You may contact us via email at email@example.com to request a cancellation to your order. Please be advised we can only cancel your order if it has not been processed or shipped.
|Max Transit Times
|US Free Standard
|Up to 12 business days from ship date
|CA Free Standard
|Up to 21 business days from ship date
|International Free Standard
|Up to 30 business days from ship date
|All Locations Expedited
|Up to 6 business days from ship date
|All Locations Overnight
|Up to 4 business days from ship date